FAQ

Frequently Asked Questions

Find quick answers about ordering, shipping, returns, ingredients, subscriptions, and more. Still need help? Contact our team.

Type a keyword to filter FAQ items below.

How do I place an order?: Browse products, choose size/quantity, then add to cart. When ready, proceed to checkout and enter shipping and payment information.
Can I modify or cancel my order?: Orders are processed quickly. If you need to change or cancel, contact us immediately at orders@designerwellness.com. We'll do our best to help if the order hasn't shipped.
Do you offer wholesale or bulk purchasing?: Yes — for wholesale inquiries, please visit our Wholesale page or email wholesale@designerwellness.com.

Where do you ship?: We ship to the United States and selected international destinations. For rates and transit times, check the Shipping & Returns page at checkout.
How long will my order take to arrive?: In-stock orders typically ship within 1–3 business days. Standard domestic delivery is 3–7 business days after shipment. Expedited options are available at checkout.
My package shows as delivered but I haven't received it. What should I do?: Check around your property and with household members. If still missing, contact customer support with your order number and tracking information so we can investigate.

What is your return policy?: If you’re not satisfied, contact us within 14 days of delivery. Unopened products may be eligible for return or exchange per our Returns policy. Opened/consumable items are evaluated case-by-case (food safety rules apply).
How do I start a return or warranty claim?: Visit our Returns or Warranty page, or submit a request via our Support Center.

Do you offer subscriptions?: Yes — subscribe & save on recurring deliveries. You can manage, pause, or cancel your subscription from your account page or via the subscription management link in your emails.
How do I change my subscription (frequency, product, payment)?: Log in to your account, go to Subscriptions, and edit preferences. If you need assistance, email subscriptions@designerwellness.com.

Are your products vegan / gluten-free / dairy-free?: Some of our products are formulated vegan, gluten-free, or dairy-free — check each product page for the full nutrition facts and allergen declaration. Allergen statements are listed on packaging.
Do your products contain common allergens (nuts, soy, dairy)?: Allergen information is provided on each product page. Many items are produced in facilities that handle nuts — if you have a severe allergy, please contact support before purchasing.
Where can I find nutrition facts and ingredients?: Every product page includes a Nutrition Facts panel and full ingredient list. You can also download product spec sheets from the product page if available.

How do I apply a promo code?: Enter the promo code in the "Discount" field on the cart or checkout page and click Apply. Promo codes are case-sensitive and may exclude sale or subscription items.
Do you offer student, military, or educator discounts?: Occasionally — check our Promotions page or newsletter for limited offers. For organization or bulk discounts, contact our wholesale team.

What payment methods do you accept?: We accept major credit/debit cards, Apple Pay / Google Pay (where supported), and PayPal. All payments are processed securely via PCI-compliant gateways.
Is my payment information stored?: We use secure third-party processors — we do not store full card details on our servers. Tokens for recurring subscriptions may be stored securely by the payment provider.